Replaceyourplates

Terms and Conditions

Our website is open 24 hours a day 7 days a week for worldwide online ordering,but if you wish to speak to some one by phone or to make a Credit Card order or for any questions then please give us a call on 01953 600656 if there is no one in the office then please leave a message on the answer phone regarding your call we will try and get back to you as soon as we can.Due to us having to buy stock in we are not always in the office so please leave a message about your enquiry so we can deal with it as soon as we are next back in.

Payment

Payments can be made via the website of over the phone, we accept payments via PayPal and most major credit / debit cards

Overseas postage

We use Royal Mail or Courier depending on weight of the parcel if it is overseas and weighs over 2 kilos then the parcel will be sent by courier. Your goods will be shipped out to you within two working days of receipt of cleared payment but we cannot guarantee the date of delivery for overseas customers. Overseas Buyers are best to email or call us so we can give you the best quote for postage if your parcel is going to weigh over 2 kilos.

UK postage

All your shipping fees are calculated for you when you check out at the end , all you have to do is choose the correct postage method you require.Every parcel is sent with a tracking number and will need to be signed for.The parcel is only tracked when delivered and signed for if you wish full tracking then please pay for special delivery this will be tracked all the way.If a parcel is lost and unable to be found then a full refund is given to the buyer or replaced f we have more items in stock.Any problems with parcels please email us at sales@replaceyourplates.co.uk

Returns

It is the customer's responsibility to ensure that the returned goods are safely packed using appropriate materials (we suggest that you use the original packing materials for this).

Replaceyourplates reserves the right not to pay a refund if returned goods arrive damaged. Where goods are returned for reasons other than loss, damage or error on our part, the customer will be required to pay the return shipping costs.

Cancellations

If you change your mind once you have placed an order, you have the right to cancel and obtain a full refund by notifying us at Replaceyourplates within 10 days and returning the goods.This is In accordance with the Distance Selling Regulations 2000, notification of cancellation must be in writing, either by email or in writing to the address at the top of the page.

All our Replacement pieces whether previously owned or new, are guaranteed to be in excellent condition with no cracks, chips, or excessive wear. Some Pieces may have minor variations in backstamps or colours depending on the manufacturer or the length of time the pattern was produced.

Business Details

Mr Wayne Smith
Replaceyourplates
32 Chapel Lane
Wymondham
Norwich
NR18 0DL

Tel: 01953600656 Email: sales@replaceyourplates.co.uk